Refund policy

Because of the meticulous handmade process of these pieces most items are made to order and thus we cannot accept returns. If you are uncertain about a piece and would like more information please do not hesitate to reach out prior to placing an order.

If you are truly unhappy with your purchase, we can offer store credit or exchange for another style within 14 days of receipt of purchase. The item must be unworn and unblemished. Please contact the shop directly in this instance for instructions.

Sizing: We understand that sizing can fluctuate even as the seasons change, we recommend that you confirm appropriate sizing for rings at a local jeweler, it is not advised or accurate to size yourself with tape, paper or string.  If you require exchanging for a different size or a size adjustment please reach out to the shop and we will navigate case by case.  For sterling silver made-to-order unless it is a simple sizing up 1/2 to 1 whole size an exchange for the new size will be made and this will follow current lead times for production in the event that size is not in stock. For one of a kind rings as well as any made-to-order gold rings sizing will incur a fee and depending on the style may not be possible, if you are unsure about the re-sizing options for a ring please reach out prior to purchase. 

We are not able to accept returns or exchanges on any custom orders not placed online.

Gift cards and sale items are not returnable. 

In the unlikely event an item shipped to you is defective, you may return it for repairs within the first 7 days after receipt.  We will make necessary repairs to the item and return it to you. Outside of this 7 day window, please reach out with your circumstances and we will determine how we can help.

You are responsible for shipping costs associated with any such above returns, exchanges, or sizing and we recommend that you insure any shipments for up to the value of the item. 

Please contact the shop at studio@laurenmoriarty.com with your circumstances and we will put a plan in motion.